SLA, tasking, reporting
Nexus combines task management, monitoring, verification, and reporting in one real-time workflow for clearer visibility and operational control.
One workflow for task assignment, attendance, SLA monitoring, and daily site reporting.
Nexus combines task management, monitoring, verification, and reporting in one real-time workflow for clearer visibility and operational control.
An FM company running several buildings for several clients is judged on response and rectification times it often cannot measure in real time. Technicians work from WhatsApp groups, job sheets are photographed and filed, and the SLA report is assembled the week before the client meeting. Nexus makes the SLA clock start when the job is logged, not when someone remembers to write it down — so the monthly review is a report you print, not a case you build.
By the time a breach shows up in the monthly report, the penalty is already incurred. Nothing warns the supervisor while the clock is still running and the job could still be saved.
Jobs get assigned in group chats where they scroll away, get missed on a day off, or get picked up by two people. There is no queue, only a conversation.
Before-and-after photos sit in technicians’ camera rolls. When a client disputes a job, retrieving the evidence depends on whether that technician still works for you.
Each contract has its own format and KPI set, so month-end becomes days of manual assembly across buildings that all store their data differently.
One workflow across every building and every client contract, with the SLA clock running from the first entry.
Reactive and planned work orders are raised against a specific building, asset and client contract, so a job is never ambiguous about which SLA it falls under.
GPS check-in and selfie verification confirm the technician was physically at the building. Multi-site supervisors stop driving between properties to verify coverage.
Completion photos and any claimable work are submitted from the field and approved in the system, so evidence is attached to the job rather than stored on a phone.
Response times, completion rates and outstanding jobs per building are generated from the same data the technicians entered. Different clients get different cuts of one dataset.
If your organization spans different environments, we can combine the same modules for different teams and sites.
Built for public complaints, urban asset maintenance, and contractor coordination across multiple operational zones.
Complaints, city assets, contractorsStructured processes with audit trails, role-based access, and records that are easier to review when needed.
Compliance, audit trail, access controlCoordinate housekeeping, maintenance, and operational readiness without relying on WhatsApp alone.
Housekeeping, maintenance, readinessTrack check-ins, patrols, and guard activity in real time with clear location-based proof.
Attendance, patrols, location proofMonitor work orders, stock, and production assets in one clearer operational view.
Daily ops, stock, assetsSimplify proof of work, staff attendance, and service reporting across multiple client sites.
Proof of work, attendance, serviceManage facility complaints, maintenance tasks, and support team coordination across campus environments.
Campus facilities, complaints, supportMade for multi-site operations that need consistent visibility over status, assets, and field teams.
Multi-site, assets, workforceHelps support teams manage critical facilities and assets with cleaner operational records.
Critical facilities, assets, support teamsPermit-controlled maintenance, shutdown planning, and contractor tracking across plant and remote sites.
Permits, shutdowns, contractorsKeep forklifts, dock equipment, and warehouse assets running across distribution centres without losing track of jobs.
Equipment uptime, DCs, fleetCoordinate common-area maintenance, tenant requests, and lift and escalator servicing without disrupting trading hours.
Common areas, tenants, trading hoursManage network assets, outage response, and regulator-ready maintenance records across a distributed service area.
Network assets, outages, complianceStraight answers about running Nexus in this industry.
Yes — that is the core case it is built for. Sites, assets and work orders are separated by building and by client contract, so one company can run many contracts without mixing data or reporting.
Yes. Because the work order is timestamped from the moment it is logged and again at each status change, response and rectification times are calculated from actual activity rather than reconstructed at month-end.
They are logged into the same queue and carry the same timestamps. Nothing depends on someone being awake in a WhatsApp group, and nothing is lost because a message scrolled past overnight.
The field-side workflow is deliberately narrow: check in, see assigned jobs, complete with photos. Most of the complexity sits with supervisors and management rather than the person holding the spanner.
Book a free demo session and see how this module fits into your team's daily workflow.
